Leave all options exactly as they are seen here unless specifically requested by the support representative: ![]() The program’s main interface will appear, looking like the following image. When you run the correct version of FRST for the first time, it will show you a disclaimer.If you do, then please click More info and select to allow FRST. On Windows 10, when you run FRST you may see a SmartScreen notice that Windows has protected your computer.In Emsisoft Anti-Malware, if it alerts, click “Wait, I think this is safe”. ![]() Some programs, even ours, may see FRST as potentially bad due to its nature, but please allow it to run regardless of warnings. FRST is safe if downloaded from the links given above.It will tell you if it cannot run on your computer, at which time try the other one. Try each of them, starting with FRST64, as it is the most common. If both versions of FRST were downloaded, note that only one of them will work on your computer. With FRST saved to or moved to your Desktop, right-click on the icon and choose run as administrator.Instead, click ‘Save’ or ‘Save as’ if presented with the option. Please do not click ‘Run’ in your web browser since this may cause trouble for you later in the support process. ![]()
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